Privacy Policy

Introduction

SF Bay Signs ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.sfbaysigns.com or use our services.

Please read this Privacy Policy carefully. Optional website analytics require a separate choice; browsing the site or submitting a project request does not turn them on.

1. Information We Collect

1.1 Personal Information You Provide

We collect information you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, company name, mailing address
• Project Information: Project details, specifications, and requirements you share with us
• Payment Information: Credit card numbers, billing addresses (processed securely through third-party payment processors)
• Communication Records: Emails, phone call notes, and other correspondence
• Files and Artwork: Design files, logos, and images you upload for your projects

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Device Information: Browser type, operating system, device type
• Usage Information: Pages visited, time spent on pages, links clicked
• IP Address: Your approximate geographic location
• Referral Information: How you arrived at our website

1.3 Information from Third Parties

We may receive information about you from third parties, including:

• Business partners and referral sources
• Social media platforms (if you interact with us there)
• Analytics providers

2. How We Use Your Information

We use the information we collect to:

• Provide Services: Process orders, create custom products, and deliver services
• Communicate: Respond to inquiries, send quotes, provide project updates, and customer support
• Process Payments: Complete transactions and send invoices
• Improve Our Services: Analyze usage patterns to enhance our website and offerings
• Marketing: Send promotional materials (with your consent) about products and services
• Legal Compliance: Comply with legal obligations and protect our rights

3. Cookies and Tracking Technologies

3.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us understand how you use our site and remember your preferences.

3.2 Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors interact with our site
• Preference Cookies: Remember your settings and preferences

3.3 Managing Cookies

When analytics are available and you have not saved a current choice, a small dialog appears after a short delay. Choose Yes to allow analytics or No to keep them off. Neither analytics provider loads until you choose Yes, and dismissing the dialog leaves analytics off. Your choice is remembered in this browser for up to 180 days. You can change it anytime through Analytics choices in the footer and can still browse and send a project request when analytics are off. Choosing No after previously allowing analytics immediately refreshes the page to stop recording, so save any unfinished form first.

3.4 Do Not Track

We keep optional analytics off when your browser sends Global Privacy Control, including when a previous analytics choice was saved. The older Do Not Track signal is not used; you can always turn analytics off through the footer choices.

3.5 Google Analytics and Microsoft Clarity

With your permission, Google Analytics 4 measures page visits, referral sources, device information, engagement, and actions such as starting or submitting a project request. We keep advertising storage, Google signals, and advertising personalization disabled in this integration. Email and phone link clicks indicate interest and do not confirm that a message was sent or a call completed.

Microsoft Clarity provides click and scroll heatmaps and recordings of interactions on our website, such as navigation and clicks. These are recordings of the website experience, not your camera or microphone. Project and application forms, including selected filenames and project details, are masked from recordings. Our custom analytics events contain action names and error categories, not the text you enter, contact details, or uploaded files.

Analytics data is processed by Google and Microsoft. See Google's Privacy Policy and Microsoft's Privacy Statement for their practices. Essential hosting, security, and form-delivery services operate separately from optional analytics.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

4.1 Service Providers

Third parties who help us operate our business, including:

• Payment processors
• Shipping and delivery services
• Email service providers
• Analytics providers
• Cloud hosting services

4.2 Business Partners

Trusted partners who assist with installation services or specialized manufacturing, only as needed to complete your project.

4.3 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights, safety, or property.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure payment processing through PCI-compliant providers
• Access controls limiting who can view your information
• Regular security assessments

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain customer relationships
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

Project files and artwork are typically retained for 2 years after project completion for reorder convenience, unless you request earlier deletion.

7. Your Rights and Choices

7.1 Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections to any inaccurate information.

7.2 Deletion

You may request that we delete your personal information. Note that we may need to retain certain information for legal or business purposes.

7.3 Marketing Communications

You can opt out of marketing emails by clicking the "unsubscribe" link in any promotional email or by contacting us directly. Note that you may still receive transactional emails related to your orders.

7.4 California Residents

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt out of the sale of personal information (we do not sell your data)
• Right to equal service and pricing regardless of privacy choices

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete that information.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

For general inquiries, visit our Contact page.