Frequently Asked Questions
Quick answers about our sign design, production, and installation services.
Turnaround & Shipping
Artwork Upload
Proof Approval
Print & Finish
Ship / Pick‑Up
Delivery (US)
Materials & Finish Guide
- • 13 oz Vinyl — everyday outdoor use
- • 18 oz Vinyl — heavy‑duty, wind‑rated
- • 3 mm PVC — indoor rigid signs
- • .040 Aluminum — long‑term exterior
- • Matte Laminate — glare‑free finish
- • Gloss Laminate — high‑shine colors
Download Prep Checklists
Stay ahead of production hiccups—use our free resources before you order.
Artwork Setup Top Ten File Prep MistakesGeneral Questions
What types of signs do you design, fabricate, and install?
Do you provide design services?
Yep. Hand us a napkin sketch or rough concept and we'll turn it into production‑ready artwork—dialing in colors, materials, and city‑code compliance. Design fees are quoted up front and credited back when you move forward with fabrication.
What's the typical turnaround time from approved artwork to installation?
Anywhere from 48 hours to two weeks, depending on complexity and shop load. Rush slots are available—just ask. See our installation for more details.
How is the price of a sign determined?
Size, materials & finishes, print method/material cost, production complexity (CNC routing, laser cutting, multi‑pass printing), installation difficulty (height, access), and order quantity all factor in. Share your artwork and specs and we'll nail down a firm quote.
Can you install a sign that another company fabricated?
Absolutely. Our crew is fully insured and equipped with crane trucks, lifts, and rigging to set third‑party signage safely and on schedule. Learn more about our installation services.
What areas of the Bay Area do you serve?
Berkeley, Oakland, San Francisco, Walnut Creek, San Jose, and pretty much anywhere in the greater Bay Area. For national sign companies, we'll travel statewide on larger installation services—just drop the site address.
What payment terms do you accept?
Online, ship‑only signs: 100 % payment up front.
Custom fabrication or installation projects: 30 % deposit; balance on completion. Major credit cards and ACH accepted. Net‑30 terms for approved commercial clients.
Do you offer rush production?
Yes—same‑day and next‑day printing slots open daily. Contact us before noon PST to secure a rush window. Learn about us and our capabilities.
Can you match my brand colors precisely?
We calibrate printers daily and can hit most Pantone and CMYK targets. Provide coated Pantone numbers or physical swatches for best accuracy. Avoid common issues by reading our top 10 file prep mistakes.
Do you do site surveys?
Yes—we provide detailed measurements and high‑quality PDF outputs assuring your site is mapped properly for installation.
How fast can you print and ship custom vinyl banners?
Most custom vinyl banners ship within 24-48 hours after artwork approval. Rush same-day printing is available for orders placed before noon PST. We offer nationwide shipping via FedEx and UPS with tracking.
What's the difference between ACM, aluminum, and PVC signs for outdoor use?
ACM (Dibond) is lightweight, weather-resistant, and ideal for large outdoor signs. Aluminum .040 is more durable for long-term exterior use and high-wind areas. PVC (Sintra) works best for indoor or short-term outdoor applications. All ship nationwide with protective packaging.
Do you offer replacement graphics for retractable banners and SEG frames?
Yes. Send us your retractable banner dimensions (typically 33"x81") or SEG frame size, and we'll print a replacement graphic that ships within 1-2 business days. Perfect for trade shows and retail displays.
Can you do custom shape-cut logos on ACM or PVC signs?
Absolutely. Our CNC router handles intricate shape-cut designs on both ACM panels and PVC boards. Provide vector artwork (AI or PDF) for best results. Ships nationwide with edge protection.
What file formats do you accept for printing?
We accept PDF, AI (Adobe Illustrator), EPS, and high-resolution PNG/JPG files. For best quality, provide vector files at actual size with 300 DPI for raster images. Check our artwork setup guide for detailed specs.
Do you ship coroplast yard signs with H-stakes?
Yes. Coroplast yard signs (18"x24" or 24"x36") ship with H-stakes included. Available in 4mm thickness, single or double-sided printing. Bulk pricing available for real estate and political campaigns.
What's the maximum size for a vinyl banner you can ship?
We print and ship vinyl banners up to 16 feet wide by any length. Large banners ship rolled in protective tubes. Common sizes like 3'x8', 4'x10', and 5'x20' are in stock and ship within 24-48 hours.
Do you offer mesh banners for windy locations?
Yes. Mesh banners with wind slits are perfect for fence wraps and outdoor events in windy areas. Available in standard sizes or custom dimensions. Ships nationwide with reinforced grommets every 2 feet.
Can I order bulk quantities of die-cut stickers?
Absolutely. Die-cut stickers start at 50 pieces with volume discounts at 250, 500, and 1,000+ quantities. Available in matte or gloss finish with UV-lamination for outdoor durability. Ships within 3-5 business days.
What's the shipping weight for a typical 24"x36" rigid sign?
A 24"x36" ACM sign weighs approximately 2-3 lbs, aluminum weighs 3-4 lbs, and PVC weighs 4-5 lbs. All ship via ground service in protective packaging with corner guards.
Do you print double-sided signs?
Yes. Double-sided printing is available on vinyl banners, coroplast, aluminum, and ACM panels. Perfect for A-frame signs, hanging displays, and outdoor directional signage. Specify double-sided when ordering.
What's the difference between 13 oz and 18 oz vinyl banners?
13 oz vinyl is our standard for most outdoor banners—durable and cost-effective. 18 oz vinyl is heavy-duty, wind-rated material for long-term outdoor use or high-traffic areas. Both ship nationwide.
Can you print on reflective material for parking or safety signs?
Yes. Reflective aluminum signs are available for parking, traffic, and safety applications. Meets MUTCD standards for visibility. Custom sizes and legends available with 2-3 day turnaround.
Do you offer vehicle magnets in custom sizes?
Vehicle magnets are available in standard sizes (12"x18", 12"x24", 18"x24") or custom dimensions. 30 mil thickness with rounded corners. Sold in pairs. Ships within 2-3 business days nationwide.
What's the turnaround for SEG fabric graphics?
SEG (Silicone Edge Graphics) replacement prints ship within 3-5 business days. Provide your frame dimensions for a perfect fit. Dye-sublimation printing on wrinkle-resistant fabric. Backlit and non-backlit options available.
Can you print perforated window vinyl for storefronts?
Yes. Perforated window vinyl (window perf) allows one-way visibility—graphics visible outside, see-through from inside. Available in 50/50 or 60/40 perforation ratios. Ships in rolls for easy installation.
Do you offer static cling window decals?
Static cling decals are perfect for temporary window graphics—no adhesive required. Reusable and repositionable. Custom sizes available. Ships flat or rolled depending on size.
What's the minimum order quantity for custom signs?
Most products have no minimum order—order just one sign if needed. Volume discounts apply for quantities of 5, 10, 25, and 50+ pieces. Contact us for bulk pricing on large orders.
Can you ship to Alaska, Hawaii, or Puerto Rico?
Yes. We ship nationwide including Alaska, Hawaii, and Puerto Rico. Shipping times and costs vary by location. Expedited options available for time-sensitive orders.
Do you offer wholesale pricing for sign companies?
Yes. Wholesale pricing is available for sign companies, print shops, and resellers. Apply for a trade account to access volume discounts and Net-30 payment terms. Fast turnaround for dropship orders.
What's the best material for outdoor banners that last 2-3 years?
18 oz vinyl with UV-lamination is your best bet for long-term outdoor use. Reinforced grommets and hemmed edges extend lifespan. For permanent installations, consider ACM or aluminum panels instead.
Can you print on foam board for indoor displays?
Yes. Foam board (Gatorboard) is ideal for indoor displays, presentations, and trade shows. Available in 3/16" and 1/2" thickness. Lightweight and ships flat with protective corners.
Do you offer grommets or pole pockets on vinyl banners?
Both. Grommets (metal eyelets) are standard every 2 feet for hanging with rope or zip ties. Pole pockets (sewn sleeves) are available on top, bottom, or both sides for mounting on poles or frames.
What's the turnaround for rush orders?
Same-day printing is available for orders placed before noon PST. Next-day production for orders placed before 3 PM PST. Rush fees apply. Expedited shipping options available for overnight delivery.
Can you print step and repeat backdrops for events?
Yes. Step and repeat backdrops are available in standard sizes (8'x8', 8'x10', 10'x10') or custom dimensions. Printed on wrinkle-resistant fabric or vinyl. Optional stand rental or purchase available.
Do you ship internationally?
Currently, we focus on nationwide US shipping for fastest turnaround. For international orders, contact us directly—we can arrange shipping to Canada and select countries on a case-by-case basis.