Terms of Service

1. Acceptance of Terms

By accessing or using the services provided by SF Bay Signs ("Company," "we," "us," or "our"), including our website at www.sfbaysigns.com and all related services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

These Terms constitute a legally binding agreement between you and SF Bay Signs. We reserve the right to modify these Terms at any time. Continued use of our services after any changes constitutes acceptance of the modified Terms.

2. Services Description

SF Bay Signs provides custom sign manufacturing, printing, and installation services, including but not limited to:

• Custom signs (aluminum, acrylic, PVC, Dibond, coroplast, etc.)
• Banners (vinyl, mesh, fabric, retractable)
• Decals and graphics (window, floor, wall, vehicle)
• Professional installation services
• Design consultation and artwork services

Service availability may vary by location and project type. All services are subject to these Terms.

3. Orders and Pricing

3.1 Quotes and Pricing

All quotes provided are estimates and are valid for 30 days unless otherwise specified. Final pricing is confirmed upon order approval and may be adjusted if project specifications change. Prices do not include applicable taxes, permits, or fees unless explicitly stated.

3.2 Order Confirmation

Orders are not considered confirmed until:

• Written or electronic approval of the quote is received
• Required deposit or payment is processed
• Final artwork is approved (if applicable)

3.3 Deposits and Payment

A deposit of 50% is typically required to begin production on custom orders. The remaining balance is due upon completion, prior to delivery or installation. We accept major credit cards, ACH transfers, and checks from established customers.

3.4 Price Adjustments

We reserve the right to adjust pricing if:

• Project specifications change after order confirmation
• Material costs increase significantly between quote and production
• Additional work is required due to customer-provided artwork issues

4. Artwork and Design

4.1 Customer-Provided Artwork

Customers are responsible for ensuring artwork is:

• High resolution and suitable for the intended use
• Free from copyright or trademark infringement
• Accurate in content and spelling
• Provided in acceptable file formats (PDF, AI, EPS, SVG, PNG, JPG, PSD)

See our Artwork Setup Guide for detailed specifications.

4.2 Proofs and Approval

Digital proofs will be provided for approval before production begins. Customer approval of the proof constitutes acceptance of the design, including colors, spelling, and layout. We are not responsible for errors in approved proofs.

4.3 Color Accuracy

Colors may vary between screen displays, proofs, and final printed products due to differences in printing processes and materials. We recommend requesting a physical sample for color-critical projects.

5. Intellectual Property

5.1 Customer Materials

Customers represent and warrant that they own or have proper licenses for all artwork, logos, images, and content provided for their orders. Customers agree to indemnify SF Bay Signs against any claims of intellectual property infringement.

5.2 Our Materials

Design work created by SF Bay Signs remains our property until full payment is received. Upon payment, customers receive a license to use the design for their intended purpose. Original design files may be provided upon request for an additional fee.

5.3 Portfolio Rights

Unless otherwise agreed in writing, SF Bay Signs reserves the right to photograph and display completed work in our portfolio, website, and marketing materials.

6. Production and Delivery

6.1 Timeline

Production timelines begin after artwork approval and payment are received. Standard production is typically 3-5 business days, though times vary by product type and complexity. Rush orders may be available for an additional fee.

6.2 Shipping

Shipping costs are quoted separately unless included in the project estimate. We are not responsible for delays caused by shipping carriers. Risk of loss passes to the customer upon delivery to the shipping carrier.

6.3 Installation

Installation services are provided at the customer's location at the scheduled time. Customers are responsible for ensuring the installation site is accessible and prepared. Additional charges may apply for site preparation, special equipment, or scheduling changes.

7. Cancellations and Returns

7.1 Cancellation Policy

Orders may be cancelled within 24 hours of confirmation for a full refund. After 24 hours:

• Before production: 50% refund of deposit
• During production: No refund
• After production: No refund

7.2 Returns and Defects

Custom products cannot be returned unless defective. Defects must be reported within 7 days of delivery with photos. We will repair or replace defective products at our discretion. We are not responsible for:

• Errors in customer-approved proofs
• Damage caused by improper installation or use
• Normal wear and weathering
• Damage during shipping (claims should be filed with the carrier)

7.3 Warranty

Product warranties vary by material and product type. Specific warranty information is provided with each quote. Warranties do not cover damage from improper use, installation, or environmental factors beyond normal use.

8. Limitation of Liability

To the maximum extent permitted by law:

• SF Bay Signs' total liability for any claim shall not exceed the amount paid for the specific product or service at issue
• We are not liable for indirect, incidental, special, or consequential damages
• We are not liable for lost profits, business interruption, or loss of data
• We are not responsible for delays or failures due to circumstances beyond our control (force majeure)

9. Indemnification

You agree to indemnify, defend, and hold harmless SF Bay Signs and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any third-party rights, including intellectual property rights
• Content you provide to us

10. Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved through:

1. Informal Resolution: Contact us first to attempt to resolve the dispute informally
2. Mediation: If informal resolution fails, disputes shall be submitted to mediation in San Francisco County, California
3. Arbitration: If mediation fails, disputes shall be resolved by binding arbitration under the rules of JAMS in San Francisco County, California

These Terms shall be governed by the laws of the State of California without regard to conflict of law principles.

11. Miscellaneous

11.1 Entire Agreement

These Terms, along with any project-specific agreements, constitute the entire agreement between you and SF Bay Signs.

11.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall continue in effect.

11.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.

11.4 Assignment

You may not assign your rights under these Terms without our written consent.

12. Contact Information

For questions about these Terms of Service, please contact us: